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Famous Footwear Customer Care Review

1.0
Details
Worse place to shop. I went there and the girl name Asia wanted to charge me the wrong price even after i showed the sign. She got so rude l never experience anything like that before. I talked to customer service and the store manager by the name of Steve and they never called me back. Worse place ever if you need to be treated with respect go somewhere else.
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Review
#948012 Review #948012 is a subjective opinion of poster.
Reason of review
Poor customer service
Purchased a pair of shoe strings for $2.99 on 9/20/16 I found out they were going to be too long so I returned them on 9/23/16. I had one of the worse and funniest experiences I ever had returning anything. The sales person I did not catch his name but I believe his...
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Review
#924711 Review #924711 is a subjective opinion of poster.
Reason of review
Poor customer service
Famous Footwear - Sandals broken
I am dissapointed in wearing my sandals as my toe wore through on the inferior fabric that was used. I wore the sandals this summer only sporadically and this happened. I bought it at Famous Footwear Bellingham Mall WA for $39.95.I only wear Skechers and this is the...
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Review
#912563 Review #912563 is a subjective opinion of poster.
Reason of review
Bad quality
2.1
Details
We have bought quite a few pairs of work tennys for Jim over the years.Bought him a pair on Tuesday,he wore them yesterday for 8-9 hours and noticed a defect in the heel area.Took them back today WITH A RECEIPT but was told since they had been worn OUTSIDE only a store...
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Review
#866802 Review #866802 is a subjective opinion of poster.
Cons
  • Return policy stinks
Reason of review
Damaged or defective
Loss
$50
Preferred solution
Full refund
Tags
  • poor return policy
It was just one big disappointment to have business with famous footwear. Week ago I ordered a sport shous on Internet site of the company. During a week didn't get trucking number. Yesterday had called to customer service regarding my purchase and customer service...
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Review
#859182 Review #859182 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
"I initially purchased Waterford Timberland women's shoes on 3/25/2016 at the store but they did not have my size. The cashier ordered them online and indicated that it would take up to 10 business days for the order to be delivered. I happily paid for my shoes and...
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Review
#834380 Review #834380 is a subjective opinion of poster.
Cons
  • Neither was delivered
  • Shoes ordered twice
Reason of review
Order processing issue
Loss
$86
Preferred solution
Let the company propose a solution
Tags
  • Famous Footwear Sucks

Famous Footwear Manager Review

1.6
Details
I recently received the wrong size after placing an orser online. Upon receipt i contacted customer service and was told of my options to resolve the issue. All options result in myself being inconvenienced and the resolution falls on me. I was also hung up on by the supervisor I spoke with.
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Review
#832781 Review #832781 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I recently visited famous footwear in Reynoldsburg Ohio. Apparently there is one price in the shelf to lure you into buying shoes and another at the register. I bought two different styles of Sketchers. Both shoes were naked down on the shelf however when I went to pay...
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1 comment
Anonymous
#1138198

They should have honored the price and marked it as a floor problem. Prices change every week and the sales associates are the ones who do the new pricing. Sometimes things ge...

Review
#821398 Review #821398 is a subjective opinion of poster.
Cons
  • Being conned
Reason of review
Pricing issue
3.3
Details
Famous Footwear has a stalker manager in Rockwall Texas named Nick who harasses women. I was stalked from the moment I entered the store. I had to turn down his offers to help, provide explanations & then demands to know what was wrong with me seven times by this ***...
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2 comments
Anonymous
#1121374

You should to come to the one in East Windsor CT. The manager is racist and rude! They have the worst management and the company doesn't seem to care about these creeps workin...

Review
#785882 Review #785882 is a subjective opinion of poster.
Pros
  • Store
Cons
  • Manager nick
Reason of review
Stalker, scary manager Nick
Tags
  • staff associate
  • Stalked Threatened Me
I wore the shoes for 2 hours they killed my feet I went to return them and was told I could not return exchange They are not a cheap store I am without money which I didn't want I have shoes I cannot wear. People consumers stay shopping at Payless you get more for your...
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1 comment
Anonymous
#1451625

You should read the receipt for any product next time to make sure of the return policy. Famous footwear is not like Macy’s where they take any and everything back no matter w...

Review
#771819 Review #771819 is a subjective opinion of poster.
Reason of review
Bad quality