I ordered shoes online which they you will receive within a certain amount of business days. I was in the middle of the northern California fires. We got an evacuation alert and then mandatory evacuation. I called customer service and told her everything was being shut...Read more
I purchased two pairs of Guess sneakers from Famous Footwear in Dickson City, PA in July. One pair I did not wear. The other pair I wore for about 4 hours. The blisters I received from wearing these sneakers were awful. I called the store and spoke with a girl named...Read more
Order: 11995347hd I went to the store in Moorpark, CA and bought 4 pairs of shoes. It's a 30 minute drive each way. One they did not have, so they ordered it and said it would be shipped to me. Instead, a women's pair arrived. I called customer service, and they sent...Read more
I ordered a pair of sneakers in store to shop at home on sept 22nd after not hearing back regarding my order shipping I contacted them via phone. The CS rep told me my order was cancelled and they would refund my money in 15 BUSINESS DAYS!! I said why so long, I paid...Read more
I went in to get a pair of white slip on shoes, very general shoe. I asked a lady to look up a size for me and she sighed and rolled her eyes, then when I asked her if there were any shoes available in my size that fit what I needed she rolled her eyes again and then...Read more
Plastered all over the windows is a sign that says 50% off second pair of shoes. So the sign says that it has to be a clearance shoe, so I find two pairs of clearance shoes only to find out no no no it has to be a white sticker clearance shoe in order to qualify for...Read more
Famous Footwear - Above size 9
Why is it that Famous Footwear won't carry size 10 and 11 in women's shoes? God forbid any of us wear above a size 8? Oh that's actually incorrect they will have three pairs of the ugliest shoes in the store above a size 9. Why are you only serving to a portion of your demographic you don't think if you carried size 10 and 11 more of us would shop at your store?
I purchased a pair of shoes last wk...when the "only male employee"..as he told me today said...I had $10 off my next purchase. Today I went in and was in the process of purchasing another pair....he plugged in my info and said I qualified for $5 off....I reminded him...Read more
Famous Footwear - Worst customer service
Three employees guarantee my order being there 3-22-2018. Then at the last minute cancel it. They wont give me my cash i paid for but they offer a check. I will never shop there again not only did the service suck in store but calling the 1888 number was just as useless
This company is trash, the employees are underpaid, ridiculously underpaid. They ask you to trust corporate decisions because they’re doing what’s best for us they say.... but in reality what they’re doing is securing their corporate benefits and bonuses. They’ll make...Read more
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