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Most Helpful

Famous Footwear - Abysmal experience

1.0
Details
One of the Nike sneakers I had ordered arrived with the security tag still attached. The ensuing ordeal to resolve the return and resending involved 2 days, 4 long phone calls, one long hold and drop ... and I’m not convinced it’s over as I haven’t yet received the replacement sneakers. The final straw was when I finally received the free return label via email - only to realize (fortunately for me), that the addresses on the label were reversed, I.e. I would be returning from them, to me I will say however that throughout this unnecessary ordeal, every representative I spoke with was extremely courteous. That notwithstanding, I will definitely never order from Famous Footwear again.
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Review
#1574723 Review #1574723 is a subjective opinion of poster.
Reason of review
Item delivered with security tag
Preferred solution
Return and resend

Famous Footwear - Manager Jackie at Orchard Park NY store

1.5
Details
Walked in 15 mins before closing, came up at closing and said store is closed and told us to get out. Guess she didn’t want to get the numbers up today.
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Review
#1560947 Review #1560947 is a subjective opinion of poster.

Famous Footwear - Arrogant Return Policy

3.0
Details
I sent this to F.F: Dear Famous Footwear, Your customer service leaves a lot to be desired, without an alternative way to receive my refund, MY money! This is an arrogant way to treat your customers. Obviously, I will not shop with you again. I will do my part to make sure your poor business practices are well known. Order number: MESB Very Unhappy Customer
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Review
#1531358 Review #1531358 is a subjective opinion of poster.

Famous Footwear - False advertising

Ordered shoes on line on feb 26th its march 7th and still no shoes so the decided to send these *** shoes all around the whole *** UNITED STATES when they where coming from next state ovee WHERE ARE MY *** SHOES!!!!!!!!!!!!!
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Review
#1487669 Review #1487669 is a subjective opinion of poster.
1.0
Details
Found a pair of shoes at the Turlock store that I liked didn’t have my size associate checked and found them for me at the store located in riverbank California and told me they were holding them for me. So drive across town which took me about 45 minutes to deal with...
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Review
#1469314 Review #1469314 is a subjective opinion of poster.

Famous Footwear - Poor policy

Purchased a pair of boc shoes, have worn this brand for years, normally wonderful product. After being worn approximately five times entire side of shoe separated from soul. I went to exchange them at famous footwear at the gig harbor, Washington store, where they were purchased. Was told they would not replace them since I did not have the box, seriously, who keeps a shoe box after they have worn the shoes? Since I have been a customer for many years was pretty disgusted with their policy. If the product is defective, they should willingly replace..bad business for product and store.
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Review
#1438333 Review #1438333 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$50
Preferred solution
Just replace the shoes.

Famous Footwear in Mcdonough, Georgia - WORST CUSTOMER SERVICE EVER

1.0
Details
I paid CASH money for some boots to be mailed to me and 2 weeks later I still haven’t received the boots I called so that I can go in a get a refund and have yet been able to get my CASH money back!!
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Review
#1427402 Review #1427402 is a subjective opinion of poster.
I ordered a pair of sneakers in store to shop at home on sept 22nd after not hearing back regarding my order shipping I contacted them via phone. The CS rep told me my order was cancelled and they would refund my money in 15 BUSINESS DAYS!! I said why so long, I paid...
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Review
#1370424 Review #1370424 is a subjective opinion of poster.
Order: 11995347hd I went to the store in Moorpark, CA and bought 4 pairs of shoes. It's a 30 minute drive each way. One they did not have, so they ordered it and said it would be shipped to me. Instead, a women's pair arrived. I called customer service, and they sent...
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Review
#1355437 Review #1355437 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$10
Preferred solution
$10 cash, not a store credit
Tags
  • Customer Service Complaint Resolut
1.0
Details
I purchased two pairs of Guess sneakers from Famous Footwear in Dickson City, PA in July. One pair I did not wear. The other pair I wore for about 4 hours. The blisters I received from wearing these sneakers were awful. I called the store and spoke with a girl named...
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3 comments
Anonymous
#1545579

Are you really this dumb? Famous Footwear doesn't manufacture the shoes, they just sell them. The fact that they gave you blisters isn't their problem. I have shoes that give ...

Review
#1337049 Review #1337049 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$50
Preferred solution
Full refund

Contact Famous Footwear Customer Service

Mailing Address:
Famous Footwear, Inc.
8300 Maryland Avenue
St. Louis, Missouri 63105
United States
Phone:
(888) 869-1053
All Famous Footwear Contacts

Famous Footwear - WORST EXPERIENCE EVER

I went in to get a pair of white slip on shoes, very general shoe. I asked a lady to look up a size for me and she sighed and rolled her eyes, then when I asked her if there were any shoes available in my size that fit what I needed she rolled her eyes again and then walked around showed me a shoe and walked away uninterested in helping me as a customer. Awful. Lacey at the nampa famous footwear ruined my experience. will never shop again.
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Review
#1335357 Review #1335357 is a subjective opinion of poster.
Reason of review
Poor customer service