Product: Famous Footwear Manager Clear all filters (11 of 11 reviews match)
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Famous Footwear - Poor policy

Purchased a pair of boc shoes, have worn this brand for years, normally wonderful product. After being worn approximately five times entire side of shoe separated from soul. I went to exchange them at famous footwear at the gig harbor, Washington store, where they were purchased. Was told they would not replace them since I did not have the box, seriously, who keeps a shoe box after they have worn the shoes? Since I have been a customer for many years was pretty disgusted with their policy. If the product is defective, they should willingly replace..bad business for product and store.
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Review
#1438333 Review #1438333 is a subjective opinion of poster.
Service
Famous Footwear Manager
Reason of review
Poor customer service
Loss
$50
Preferred solution
Just replace the shoes.
2.8
Details
I went to paso Robles famous footwear store in California,big fat Mexican lady very rude with me i ask about returned and buy again,she argued with me and called the cops,she said she is the boss if she don't like people she kicked out of the store,I'm not recommend...
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Review
#1174297 Review #1174297 is a subjective opinion of poster.
Service
Famous Footwear Manager
Reason of review
Poor customer service

Famous Footwear - Shoes

I had bad experiences in Paso Robles famous footwear store,her name is Crystal she said she ie manager and very rude,she argued with me and opened {{REDACTED}},i won't recommend to anyone shop in this store
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Review
#1174266 Review #1174266 is a subjective opinion of poster.
Service
Famous Footwear Manager
Reason of review
Poor customer service
Purchased a pair of shoe strings for $2.99 on 9/20/16 I found out they were going to be too long so I returned them on 9/23/16.I had one of the worse and funniest experiences I ever had returning anything. The sales person I did not catch his name but I believe his...
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Review
#924711 Review #924711 is a subjective opinion of poster.
Service
Famous Footwear Manager
Reason of review
Poor customer service

Famous Footwear Manager Review

1.6
Details
I recently received the wrong size after placing an orser online. Upon receipt i contacted customer service and was told of my options to resolve the issue. All options result in myself being inconvenienced and the resolution falls on me. I was also hung up on by the supervisor I spoke with.
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Review
#832781 Review #832781 is a subjective opinion of poster.
Service
Famous Footwear Manager
Reason of review
Poor customer service
3.3
Details
Famous Footwear has a stalker manager in Rockwall Texas named Nick who harasses women. I was stalked from the moment I entered the store. I had to turn down his offers to help, provide explanations & then demands to know what was wrong with me seven times by this ***...
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2 comments
Anonymous
#1121374

You should to come to the one in East Windsor CT. The manager is racist and rude! They have the worst management and the company doesn't seem to care about these creeps workin...

Review
#785882 Review #785882 is a subjective opinion of poster.
Service
Famous Footwear Manager
Pros
  • Store
Cons
  • Manager nick
Reason of review
Stalker, scary manager Nick
Tags
  • staff associate
  • Stalked Threatened Me
2.0
Details
I was in the Porter Ranch store in LA. I was having a hard time even getting to the store because of recent knee surgery. I was looking at some shoes in the isle and accidentally knocked over a little plastic sign. The man of east Indian descent, which may be manager,...
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Review
#697603 Review #697603 is a subjective opinion of poster.
Service
Famous Footwear Manager
Reason of review
Poor customer service
I purchased a pair of Fergalicious black leather heels and in 3 months the heel wore off of the shoe and the metal showed. I went into the Famous Footwear store and the manager said since it was pass the 30 days there is nothing they could do but that I could call...
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Review
#433907 Review #433907 is a subjective opinion of poster.
Service
Famous Footwear Manager
Loss
$135
On April 5th, 2013 @ approx. 11am I had the displeasure of meeting the store manager at your Glendale, Arizona store at 6800 N. 95th Ave. The reason for my visit was to return a pair of men’s Docker dress shoes that I had purchased on 01/23/2013 that the sole was...
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Review
#412977 Review #412977 is a subjective opinion of poster.
Service
Famous Footwear Manager
Loss
$55

Contact Famous Footwear Customer Service

Mailing Address:
Famous Footwear, Inc.
8300 Maryland Avenue
St. Louis, Missouri 63105
United States
Phone:
(888) 869-1053
All Famous Footwear Contacts
Famous Footwear - Mean, rude, awful employee
In less than an hour I came back to return shoes I have purchased. The employee not only refused to get them back, she was rude and mean. She told me pointing on the recite: "Read if you know to read!?" I asked her to talk to a manager, she said she was a manager....
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1 comment
Anonymous
#719947

They do have the right to deny returns and exchanges with or without a receipt .... Their word against yours!

Review
#408034 Review #408034 is a subjective opinion of poster.
Service
Famous Footwear Manager